Refund Policy

We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen.

You can return most unopened, unused products within 7 days of receiving it.

We do not guarantee delivery or order quality/completion if you are using a mail forwarding service. These services are largely scams and we will not be able to reimburse you for any issues that could result from them tampering with, stealing, or losing your order!

Return Process

  • Email us at [email protected] to let us know that you will be returning your product within the 7-day time limit and to request the return shipping address
  • Please provide us with the tracking number once the order is sent back to us. For items over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned items.
  • Once we receive your unopened, unused item, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.

Exchange for Damaged or Defective Products

If you have received a damaged or defective product, please email us at [email protected]. We will be happy to arrange a refund or replacement for your item.

Please note that we are not able to accept back any product that has been opened or used.  These hemp products have not been evaluated by the US Food & Drug Administration (FDA). We do not claim health benefits from hemp. If you purchase these products, you are making your own judgement as to any benefit you may derive. We do not have a money back guarantee as CBD does affect everyone differently.

Delayed / Lost Packages

Over 99% of the time, our packages arrive on time with no delays. On occasion a package will get lost in the mail, or arrive later than expected. Once we ship the item, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the package. You can reach UPS at 866-PICK-UPS.

For flower orders, If you order using First Class Mail, please note there is no insurance and should the package be lost, we will not replace it.

If you would like insurance please use Priority Mail which does come with either $50 or $100 in insurance. Please note that the package must be more than 15 days late prior to filing a claim. Insurance claims and USPS/UPS service issues must be directed to USPS/UPS. Hemp Shop cannot resolve issues on behalf of USPS or UPS

We are not responsible for any package being stolen off your doorstep or mailbox.

Coupon Codes and Discount Codes

Coupon codes and discount codes are NOT eligible for refunds and cannot be applied retroactively once an order is placed. If a code is not valid, we apologize but assure you that we already offer some of the lowest prices for hemp derived products.