Effective date: July 28, 2026
We accept eligible return requests made within 14 calendar days after carrier-confirmed delivery. This policy applies to purchases made directly from hempshop.io.
Start a return
Email [email protected] within the 14-day window. Include your order number, the item you want to return and the reason for the return. Wait for return instructions before sending anything back.
After we authorize a return, place the package in transit within seven calendar days. Use a trackable shipping method and keep the tracking information until the return is complete. We are not responsible for a return shipment that does not reach the return address we provide.
Return eligibility
To qualify for a changed-mind return, an item must be:
- unused and in new, resalable condition;
- complete with its original packaging, parts, inserts and tags;
- unopened when it was sold in sealed or tamper-evident packaging; and
- accompanied by the order number or other proof of purchase.
Books must be unmarked and undamaged. Accessories must not have been used, installed or modified.
We do not accept returns of:
- used, installed, altered, dirty or customer-damaged items;
- opened products that cannot safely be resold;
- opened or tamper-compromised seed packages;
- gift cards;
- personalized or custom items; or
- items clearly marked final sale before purchase.
These limits do not apply where applicable law requires a different remedy.
Return shipping and original charges
For a changed-mind return, you are responsible for return shipping. Original shipping charges paid on the order are not refundable. We do not charge a restocking fee.
If we sent the wrong item, or an item arrived damaged or defective, hempshop will cover the appropriate return or replacement shipping.
Incorrect, damaged or defective items
Contact [email protected] within three calendar days after delivery when practical. Include your order number, a description of the issue and clear photographs of the item and shipping packaging. Keep the item and packaging until we provide instructions.
Depending on the circumstances and availability, we may arrange a replacement, refund or other appropriate resolution. The three-day reporting request helps us investigate carrier and packing issues; it does not limit a right or remedy that cannot lawfully be limited.
Refunds
We inspect returned items after they arrive. If a refund is approved, we will initiate it to the original payment method within five business days and send a confirmation email. Your bank or card issuer may need additional time to post the credit.
The refunded merchandise amount reflects the price actually paid after discounts. Coupon and promotional codes have no separate cash value and cannot be applied retroactively.
Exchanges
For a changed-mind exchange, return the eligible item and place a new order for the replacement. Incorrect, damaged or defective items may be replaced directly when inventory is available.
Cancellations
Contact [email protected] promptly if you need to cancel or change an order. We will try to help, but we cannot guarantee a change after the order has been released to the warehouse. After release, the return terms above apply.
Questions
Email [email protected] or use the hempshop contact page before sending a return.