Effective date: July 28, 2026
This policy applies to orders placed directly through hempshop.io. For shipping or order help, email [email protected].
Where we ship
We ship to eligible addresses within the United States. Product availability and shipping eligibility vary by destination. Available shipping methods and charges are shown during checkout.
You must be at least 21 years old to place an order. A product appearing on the site does not guarantee that it can be shipped to every address. We may decline or cancel an order that we cannot lawfully or reliably fulfill; if we cancel after payment has been captured, we will refund the appropriate amount to the original payment method.
Processing time and noon cutoff
In-stock orders placed before 12:00 p.m. Pacific time on a business day generally ship the same business day. Orders placed after noon generally ship the next business day.
Business days are Monday through Friday, excluding federal holidays and announced warehouse closures. Processing estimates are not guarantees. Inventory, address review, payment review, destination restrictions, high order volume and other operational issues may require additional time.
If we cannot ship within the timeframe stated for an order, we will provide notice and any cancellation or refund options required by applicable law.
Delivery estimates and tracking
Available carrier services and estimated delivery times appear during checkout. Carrier transit times are estimates, not guaranteed delivery dates, unless a particular service expressly states otherwise.
We send tracking information after a package is released to the carrier. Multi-item orders may arrive in separate packages with separate tracking numbers. Some packages may require a signature.
Address changes and cancellations
Review the shipping address before placing your order. Contact [email protected] promptly if an address needs correction or you want to cancel. We will try to help, but we cannot guarantee a change after an order has been released to the warehouse or carrier.
Additional carrier charges caused by an incorrect or incomplete address may be deducted from a refund where permitted and disclosed. Orders sent through a mail-forwarding or reshipping service may be harder to trace or recover after delivery to that service.
Delayed, lost or delivered-but-missing packages
Check the tracking page first. If tracking has stopped updating, contact [email protected] with your order number so we can review the shipment and, when appropriate, open a carrier inquiry.
If tracking says delivered but you cannot find the package, check the delivery area, household members and neighbors, then contact the carrier and [email protected] promptly. We will review the available delivery information. A replacement or refund is not automatic when carrier records confirm delivery to the address supplied with the order, but we will consider the facts and any rights that cannot lawfully be limited.
Incorrect, damaged or defective items
Contact [email protected] within three calendar days after delivery when practical. Include your order number, a description of the problem and clear photographs of the item and shipping packaging. Keep the item and packaging until we provide instructions.
The three-day reporting request helps us investigate carrier and packing issues; it does not limit a right or remedy that cannot lawfully be limited. See the Returns & Refunds Policy for eligibility, return shipping and refund details.
Questions
Email [email protected] or use the hempshop contact page.